💬 Contact the W/Ai Team

⏱️Reply time: working days within 12 hours, within 24 hours on holidays; urgent issues (payment/refund) will be handled within 2 hours as a priority.
This page provides 4 entrances: Help Center FAQ | Online Feedback Form | Business Cooperation | WeChat/Xiaohongshu Community

🚀 Three contact methods (quickest reply first)

🆘 Help Center · Top 10 FAQ (90% of problems can be solved here)

Q1: What can the visitor mode do? Do you want to log in?

A:No need to log in. In visitor mode, you can directly complete any set of assessments and view the portrait overview (the first 3 personality dimensions, matching percentage, portrait tag word cloud) for free. Login is only used to unlock full in-depth reports, copy AI corpora, and save progress across devices.

Q2: What should I do if it is not unlocked after payment?

A: In 99% of cases, the login account and the email address used for payment are inconsistent (the visitor did not log in after payment, or used another email address). Please:Log in in the upper right corner → Log in with payment email. If it's still not unlocked, send an email to 752006261@qq.com Attached is the order number/payment screenshot, which will be manually unlocked within 1 hour.

Q3: How to use the copied AI-ready notes?

A: The corpus is in a structured JSON format (your personality portrait + communication preferences + scene instructions), which can be directly pasted into any large model such as ChatGPT / Doubao / Claude / Kimi: After pasting, add a sentence "Based on the above portrait, please help me "Write 3 sentences of self-introduction for the interview" / "Design a 1-week self-discipline plan" / "Prepare a surprise for the love anniversary".

Q4: Are the results accurate? What is the difference between MBTI/Big Five Personality?

A: Your report describes behavioral preferences and possible next steps based on your answers. Scores indicate tendencies, not population rankings. Compare the report with your own experience to decide what fits.

Q5: What is the difference between VIP and three packages?

A: Single set ¥12.9 (only the current set is unlocked) | All three sets unlocked ¥29.9 (3 sets of life + love + career) |VIP ¥99.9 Permanent(Including all 4 sets + the subsequent 5th/6th/... sets of new scales are permanently free + 3 "AI in-depth customization reports" quota per month. It is recommended to choose VIP for the first time purchase for the most cost-effective option).

Q6: How to switch region/currency?

A: Click the flag button in the upper right corner of the top navigation bar, or the five national flags (🇨🇳🇭🇰🇺🇸🇯🇵🇰🇷) in the footer "Select Site Area" to switch the price and payment method (Alipay/WeChat Pay/FPS/PayPal/PayPay/Kakao Pay).

Q7: If I quit halfway through the test, will my progress be maintained?

A:Auto save. Cloud mode: each question is written to the Supabase quiz_progress table after being answered; local mode: localStorage persistence; the next time you enter the same set of questions, it will automatically continue from the last question without losing progress.

Q8: What is the difference between cloud mode and local mode?

A: You can see the 🛠️ logo in the upper right corner = local mode (env.js is not loaded or the network is unstable, all data is stored in the current device browser,Clearing the cache will result in loss of). ☁️ Logo = cloud mode (Supabase cloud synchronization, cross-device/cross-browser login to sync, permanent storage).

Q9: How to cancel my account/apply to delete all personal data?

A: See details "Privacy Policy·Section 4", just send an email to 752006261@qq.com, and it will be permanently deleted in 3 working days.

Q10: How to get refund?

A: View "Refund Policy", LemonSqueezy's self-service management refund will arrive in your account within 1 working day; if you cannot find the email, send an email to 752006261@qq.com for processing.

📮 Feedback · Bug report · Feature suggestion (structured form)

Please select the corresponding category and describe the problem scenario in detail; if it is a UI defect/Bug,It is strongly recommended to attach screenshots or screen recordings, attach an email address for us to reply with the processing results:

🤝 Business cooperation / joint evaluation / API access

Welcome psychological counseling studios, university psychology departments, KOL evaluation accounts, and company HR teams to contact and cooperate. Cooperation models include:

Cooperation email
752006261@qq.com
Please indicate "[Business Cooperation] type + your brand name" in the subject, and attach BP/past cooperation cases.Reply within 2 working days

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