W/Ai follows the cooling-off period stipulated in local consumer protection laws in different jurisdictions and supports "If you are not satisfied, you will receive a full refund without any reason.” without providing any reason:
After successful payment within 24 hours(VIP report not unlocked or viewed less than 1 time), you can apply for a full refund. Article 25 of the Consumer Rights Protection Law of the People's Republic of China applies.
The cooling-off period under the Consumer Protection Ordinance of the Hong Kong Special Administrative Region is 7 calendar days. If applied at any time, it will be refunded to the FPS/credit card original payment account within 1 working day.
FTC Cooling Rules + State Consumer Laws, full return within 14 calendar days (including all fees for PayPal, Apple Pay, and card payments).
Article 37 of the Specified Merchant Introduction Act (8th day of the year), PayPay instant full rebate.
환불 보장.
Step 1 Find the LemonSqueezy purchase success email (sender W/Ai via Lemon Squeezy <receipts@lemonsqueezy.com>, the title contains "Your W/Ai receipt").
Step 2 Click the blue button at the bottom of the email "Manage my subscription / refund"Enter the LemonSqueezy self-service portal → select the corresponding order → click "Request Refund" → fill in a brief reason (for example, "It did not meet my expectations", no complicated explanation is required).
Step 3 After submission Within 1 working day: LemonSqueezy approved → Funds will be returned via the original route (Alipay/WeChat/FPS/PayPal will arrive in the fastest 2 hours; credit card 3-7 working days depending on the issuing bank). At the same time, we automatically reclaim the corresponding package unlocking rights.
🚀 Quick Channel · Can’t find your email?Send email directly to 752006261@qq.com, the subject is "[Refund Application] W/Ai order: payment email + purchase date”, we will initiate a refund to LemonSqueezy on your behalf within 12 hours.
A: Within the cooling-off period (number of days in each region as above)OK. However, if you have copied the AI corpus to the clipboard more than 5 times, or the VIP has been used for more than 3 days, we may refuse a malicious refund.
A：Full refund, LemonSqueezy / W/Ai does not deduct any handling fees; the only possible difference is the international currency conversion fee charged by the card issuer for cross-border credit cards (rarely, you can contact the card issuer for a refund).
A: Your answering progress and portrait results will still be retained in your account, and only the paid unlock permission will be recovered; if you want to delete your personal data at the same time, please refer to "Privacy Policy·Data Deletion Request"。
A: Do not refund and repurchase (you will lose the exchange rate), just contact us directly to pay the price difference to upgrade. It is most cost-effective to upgrade within 7 days (VIP price - paid amount = only need to pay the difference).